Commercial Terms Aligned to Your Business Goals
Traditional BPOs charge for raw headcount regardless of efficiency, while pure-play AI tools leave you carrying the operational risk when bots drop the ball. Malasakit.ai aligns our commercial terms directly with your business goals. Whether you want to tie costs to completed resolutions, reserve dedicated monthly specialists, or scale capacity by the hour, we offer clear, transparent structures designed to grow with your volume.
Outcome-Based
Maximum alignment. Pay strictly for verified resolutions.
Perfect for teams that want predictable unit economics without paying for idle time. You are billed only when an escalated edge case is successfully brought to resolution by our specialists or when an in-flight transaction is safely approved.
- Zero cost for misrouted or unhandled contacts
- Full telemetry logging and RLHF data classification included
- Tied directly to agreed quality and CSAT thresholds
Hourly Flex (By Seat)
On-demand capacity for surge protection.
Designed for operations experiencing high seasonal swings, product releases, or promotional surges. Access our up-skilled Tier 2 operators during peak queue windows without committing to full-time annual headcount.
- Billed per active agent hour on your queue
- Rapid deployment via our Forward Deployed Engineers
- Ideal for edge-case queue overflow
Dedicated Monthly Pod
An embedded extension of your internal customer team.
Tailored for enterprises that require dedicated specialists with deep institutional knowledge of their platform, business rules, and high-LTV customer base. We provide fully managed pods operating under strict contractual SLAs.
- Fixed, predictable monthly operating expense
- Continuous model tuning, custom SOP maintenance, and regular QBRs
- Dedicated FDE technical support and custom API monitoring
Not Sure Which Commercial Model Fits?
Share your current monthly ticket volume, tech stack, and escalation rate. Our operations architects will model a transparent 3-way cost comparison.